FAQs

We specialize in customizing silk products, including scarves, ties, sleep masks, bonnets, sleepwear, and bedding. In addition, we can provide customization services for eco-friendly fabrics, including silk and other natural fabrics, bamboo fabrics, viscose fabrics, lyocell tencel fabric, and more.

Yes. Our custom products can provide certifications such as Intertex, GOTS, and OEKO-TEX Standard 100. All our product materials and manufacturing processes strictly adhere to regulations, ensuring environmentally friendly and sustainable. We can also accommodate other relevant tests upon your request.

You have the flexibility to sell the products in any way you prefer. You can choose to sell them directly through stores or booths and online via e-commerce platforms. They can also be marketed as new products, promotional items, gifts, and more. Additionally, you can showcase and sell them at exhibitions, trade shows, and other events.

The MOQ for most silk products is 50 pieces. If you want to customize silk fabrics (undyed, solid colors, printed), we offer the lowest MOQ.

The production time is typically 7-25 days. Our factory will make adjustments based on the specific product series.

Of course, you can. You can customize multiple designs and products on demand. If you have any questions, please feel free to contact us.

You can conveniently send files to us through Dropbox, Google Drive, or WeTransfer.

For optimal printing results, high-resolution files are recommended. It is to maintain a resolution between 150dpi and 300dpi. You can save your files in formats such as JPG, PSD, PDF, TIFF, and AI, with the color mode set to RGB.

Yes, we offer proofing services to help you ensure the final outcome of your custom products.

No, we charge a fee based on the specific custom products. However, we can refund the proofing fee based on the quantity of your wholesale order.

Certainly! You can know the detailed contents of our fabric samples here and order them. You can also tell us which fabrics you are interested in, pay a small shipping fee, and wait for the courier to deliver them to you.

We offer various payment methods, including Bank Transfer, Mastercard, Alipay, Visa, and PayPal. You can choose the most convenient method to place your order and make the payment.

Yes. If you have any specific requirements regarding the delivery time, please inform us when placing your order. We offer expedited order processing services to ensure delivery within the agreed-upon time (excluding shipping time).

Generally, it is not possible to make changes to your order. However, it depends on whether the content you wish to adjust is currently being processed. Please contact us promptly for confirmation, and we will be glad to provide you with answers and assistance.

Typically, we do not accept this payment arrangement. If there are any special circumstances, please contact us, and we can discuss and make adjustments based on the specific situation.

Yes, we can! We offer comprehensive and professional customization services, including labels, hang tags, and packaging. You can send us your brand logo, slogans, or other relevant designs, and once customized, they will be shipped along with your products.

Certainly! We have set the lowest MOQs, and offer the most competitive prices to help you jumpstart your business. We welcome all entrepreneurs, designers, artists, individual creators, and anyone with dreams and creations.

Absolutely! It would be our pleasure. We are thrilled that you are pleased with the products we have provided. We keep your order information securely stored to facilitate your reordering. Reordering can save you additional communication and proofing time, resulting in faster delivery.

You can reach our website’s online customer service at any time for the most professional and timely assistance. You can also send an email to service@snsilk.com or contact us on WhatsApp at +8618258204727.

Once your order passes inspection, it will be shipped from our factory located in Hangzhou, Zhejiang Province, China.

No, we support global shipping. However, if there are any exceptional circumstances where the shipping company is unable to deliver, we regret any inconvenience caused.

We employ various shipping methods for international shipping, including FedEx, DHL, TNT, maritime transport, and air transport.

Once we ship your order, we will promptly notify you via email or any other available contact method.

Absolutely. We will provide you with the respective tracking number as soon as your order is shipped. If you have any questions, please don’t hesitate to contact us at any time.

In normal circumstances, FedEx and DHL deliveries take approximately 3-8 days, air transport takes around 10-15 days, and maritime transport takes about 20-30 days. Please refer to the actual delivery time provided by the shipping service. For confirmation, you can contact the respective shipping company directly.

Yes, you can. However, please note that any upgrade requests must be made before the shipment is dispatched, and additional fees will apply. If you have any requirements for expedited shipping, please contact us as soon as possible.

If your order has not been shipped yet, please contact our customer service immediately to request an address change.

However, if your order has already been shipped, it may be more complicated. We will do our best to assist you in changing the address, but you will need to pay the corresponding fee to the shipping company.

Wholesale is when you can order products in bulk from a manufacturer (such as Sinosilk) at a price lower than the retail price. Our products offer wholesale customization services while ensuring consistent quality. By wholesaling, you can achieve economies of scale, save costs, improve shipping efficiency, and gain higher profits and stable product supply.

You can contact us directly, and we will provide you with the latest wholesale price list based on your needs.

Absolutely! Contact us now to place an order and enjoy our wholesale discounts!

We use your digital files to customize your products. Once the order is complete, we consolidate them with your order information into our secure, encrypted computer system. These files are accessed solely for resolving any order-related issues or facilitating reordering.

For enhanced peace of mind, you also have the option to sign a confidentiality agreement with us.

We only collect information directly related to your order, including your name, contact details, company, delivery address, and payment information.

Your personal information is solely used for order fulfillment, and providing customer service. We promise that we do not share your information with third parties without your consent, except when necessary to complete your order (such as with shipping companies).

We appreciate your trust and decision to collaborate with us. Your personal information will be properly safeguarded as part of our confidential documents.